Refund policy

Return Policy

We offer a refund and/or exchange within 30 days of purchase. If 30 days have passed since your purchase, no refund and/or exchange will be offered.

Eligibility for Refunds and Exchanges

  • Your test kit must be unused and in the same condition as you received it.
  • The test kit must be in its original packaging.
  • To complete a return, we require a receipt or proof of purchase.
  • Only test kits at regular price can be refunded; discounted test kits cannot be refunded.
  • There is a 1% chance that no results are produced from a sample, in which case a refund will be issued, excluding shipping costs.

Exchanges (if applicable)

We replace test kits only if they are defective or damaged. If you need to exchange yours, email us at the dedicated Centro Toscano address and ship your item to The Bio Arte Diagnostic Laboratories at Life Science Park (LS2.1.12 – LS2.1.15), San Gwann, SGN 300, Malta.

Late or Missing Refunds

  • If you have not yet received a refund, check your bank account again first. Then contact your credit card company; it may take some time before the refund is officially registered.
  • If you have done all this and still have not received the refund, email us at the dedicated Centro Toscano address.